SynapseAuction Frequently Asked Questions

If I win an auction can I combine it with other orders?  Do you charge a handling fee?  Can I pick up my auction order?  How long do I have to pick up my will-call order?  What if I refuse an auction order that was delivered?  How do I pay for my auction order?  Can you call me with my order total cost prior to shipping?  I won some items but changed my mind, can I cancel my auction order?  I have RMA credit, can it be applied to my auction order?  Are auction items covered by warranty?  I have a defective item that was won on the auction, what do I do?  What does Auto Bid do?  Can I place more than one bid per auction?  Why do some items stay open passed the auction scheduled closing?  What is the auction schedule?

If I win an auction can I combine it with other orders? Auction orders $20 and higher will automatically be shipped, ups ground or by cheapest method. Orders under $20 will automatically be held and combined with winnings from the next auction. Orders will only be held for maximum of seven days, or one weeks auction cycle. If no additional orders are placed in the next consecutive auction, the original sub $20 order will be shipped. If you contact your sales rep at the end of an auction, we can usually add additional parts from our normal inventory to your order.  back to top

Do you charge a handling fee? No, we do not profit on shipping. We ship cheapest method, usually UPS ground. All auction account will be setup for Credit Card payment and we will not ship product COD unless you have a previous arrangement with us (5/19/04). Contact your sales rep or dwilder@synmicro.com to get your CC on file.  back to top

Can I pick up my auction order? Yes we allow will-call pick up. Please allow 24 hours after auction closing for your order to be pulled. For local will-call customers, be sure we know in advance that you wish to pick up your orders. We will default your account to will-call.  back to top

How long do I have to pick up my will-call order? Will-call orders will be held for maximum of 10 days, after 10 days we will ship your order or void and re-stock at our discretion.  back to top

What if I refuse an auction order that was delivered? If you refuse a shipment without good reason, you will be disabled from bidding on future auctions. If you would like your product held for will call, or some other shipping method, you need to contact Dave Wilder  back to top

How do I pay for my auction order? Default payment terms will apply to auction purchases as established on Synapse Micro account.  back to top

Can you call me with my order total cost prior to shipping? Due to the high volume of shipments we will not be contacting winners with Freight amounts prior to shipments.  back to top

I won some items but changed my mind, can I cancel my auction order? Winning bids are considered firm orders and will not be canceled. All bids are final. Customers are liable for all winning bids they accumulate. Accounts will be frozen for refused shipments. Shipping charges and restock fees will apply.  back to top

I have RMA credit, can it be applied to my auction order? RMA credits will now be able to be applied to Auction Orders (5/25/04). In order to get these possible RMA credits you must contact dwilder@synmicro.com with your customer number, and your request that RMA credits you have be applied to that order. You must contact Dave Wilder the day the auction closes (before 5PM CST) for this credit. Beyond the day the auction closes, we can not apply credit to your orders and you will need to wait until your next auction order to have the credit applied.  back to top

Are auction items covered by warranty? All auction products can have normal warranty period. Please refer to each auction detail page for the warranty. Items with ZZ part numbers will either be sold ‘as is’ or have 30 day DOA warranty. Please refer to each auction detail page for the warranty.  back to top

I have a defective item that was won on the auction, what do I do? For warranty on product purchased through the auction, use the RMA Builder tool as with any normal Synapse transactions.  back to top

What does Auto Bid do? Auto-Bids(proxy bidding) will bid on your behalf up to your set limit. This saves you time because you don’t need to re-bid after each price change. Auto-Bids will COMPETE until they win, and then HOLD their quantity at that price. Maximum Auto-Bids placed by customers are hidden within the system and not used unless challenged. New Auto-Bids entered will challenge any existing Auto-Bids to their maximum extent. Check the winners list for results. Auto-Bids are indicated by a red check mark. The original date of the bid is always posted to the right in the winners list.  back to top

Can I place more than one bid per auction? Customers may place more than one bid per item - each new bid is treated separately.  back to top

Why do some items stay open passed the auction scheduled closing? Auctions Automatically extend 2 minutes if a bid is placed within the last 2 minutes of an Auction Ending. All auctions will extend if any auction is bid on within the last 2 minutes. The auction will continue to extend as long as bids continue to be placed.  back to top

What is the auction schedule? First Auction Monday-Wednesday: starts at noon and ends at noon. 12PM-12PM cst Second Auction Wednesday-Friday: starts at 3PM and ends at 12PM. 3PM-12PM cst Extra info: Synapse reserves the right to reschedule and or void any auction that is disturbed by internet or server difficulties. NOTE: Since this is an auction, you are expected to take care of minor issues such as drivers, manuals, etc. on your own, if required. We provide warranty only for extreme issues.  back to top

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